Upcoming Changes to Online Water Payments

The Elmendorf Water System issues notice of an upcoming change to enhance our current online payment portal.  In the coming weeks, we will be transitioning away from an FTP portal system and moving towards web services.  This change will strengthen security and allow us to re-enable the Quick Pay feature when making web payments.  It is part of our commitment to provide you with a more secure, efficient and user-friendly environment for accessing your account.

However, this change will require ALL customers to re-register their credentials to be able to access their online accounts.  Once this process has been completed all previous username/passwords will become inactive and will no longer be accepted to gain access into the online portal.  Rest assured; we understand the importance of a smooth transition and will work diligently to ensure your user experience remains uninterrupted as much as possible.

Please contact us at (210) 635-8210 with any questions or concerns. 

Thank you