210.635.8210


Contact Information 


For water and sewer billing questions call (210) 635-8210 Monday through Friday 8:00 AM - 4:30 PM or visit us at Elmendorf City Hall.

For after-hour water-related EMERGENCIES ONLY, please contact (210) 669-1270.

Payment Options

In Person - at Elmendorf City Hall during regular business hours. Cash, checks, money orders and credit cards (MC, Visa, and Discover) are accepted.


Online - You may make a one-time credit card payment. Click here to pay on the secured site. 


Pay by Mail - Remitttance: Elmendorf Water System, P.O. BOX 247, Elmendorf, TX  78112.

Please include the stub portion of your water bill along with a check, cashier's check, or money order.  Please do not send cash.


24-hr Night Drop - A drive up drop box is located outside the front entrance of City Hall. 


Assistance Programs


It shall be the responsibility of any service applicant to notify the City of their eligibility for these programs by completing a form drafted by the City.  Forms are available at Elmendorf City Hall.


Senior Billing Program- A customer who is sixty (60) years of age or older may request a delay without penalty of the payment due date of a bill for utility services provided to them.  This applies only to residential customers who occupy the entire premises for which a delay is requested.


Disability Billing Program- A customer who receives disability benefits may request a delay without penalty of the payment due date of a bill for utility services provided to them.  This applies only to residential customers who occupy the entire premises for which a delay is requested.


Payment Extension - In the event a customer is unable to pay their bill prior to the disconnection date, a customer may elect to file for an extension for additional time to pay without being disconnected.  At no time may an extension go past the 5th day of the following month.  Granting a payment extension does not eliminate any past due penalties.  An administrative fee of $5.00 shall apply to all approved requests and that amount will be added to the following month's bill.

​​Utility and Billing Information 

FREQUENTLY ASKED QUESTIONS​


1. How do I make payments?
At any time, you may pay in cash, check, or money order form.  We also accept visa, MasterCard, and Discover.  Payments are accepted at Elmendorf City Hall Monday through Friday, 8:00 am – 4:30 pm, excluding legal holidays.  Only checks and money orders will be accepted in the overnight drop box.  If you have misplaced your bill, please indicate the account number, address, or the name of the customer on your check or money order.

2. How can I avoid paying penalty charges?

Each month you pay your “new balance” in full by the 15th of the month before the end of the business day, you will avoid the 10% late fee.  customers enrolled in the Senior/Disability Billing Program will be granted a ten (10) day grace period and must pay their “New balance” in full by the 25th of the month before the end of the business day.
3. Are there any additional fees associated with my account?

If you are a tenant of a leased property, a duplicate bill fee of one ($1.00) dollar will be charged each month of service to provide a copy of your bill to your landlord. 

 A Water Acquisition Fee of one ($1.00) will be charged each month of service to every water customer.

Also, a returned check fee of forty ($40.00) dollars will be charged for non-negotiable payments.  A notice will be sent by mail to the customer which demands payment in full within three (3) business days.  Only cash, money order, or cashier’s checks will be accepted by the City for the period of ninety (90) days thereafter.

4. How do I close my account?
Whether you want to temporarily or permanently terminate services, you must submit the proper termination form to the City.  
5. Who provides my garbage service?
Tiger Sanitation is contracted by the City of Elmendorf for the removal of garbage and recycling.  The regular pick-up schedule takes place on Fridays.  On the week of Thanksgiving, Christmas, and New Year’s your trash pick-up day will be serviced on Saturdays.
6. Who provides my garbage services?
Tiger Sanitation is contracted by the City of Elmendorf for the removal of garbage and recycling.  The regular pick-up schedule takes place on Fridays.  On the week of Thanksgiving, Christmas, and New Year’s your trash pick-up day will be serviced on Saturdays.
7. Who provides my electricity services?
CPS Energy provides residential electricity & gas service and lights our city’s streetlamps.  For billing or service issues, please call 210-353-2222.  To report an emergency, please call 210-353-help (4357).
8. What are my rights if I am unsatisfied with my meter reading?
You must notify the City after you have verified the inaccuracy by reading your own meter.  The Service Trip Fee of ten ($10.00) dollars will not be charged when a meter was misread by 1,000 gallons or more.  

Our office will be closed in observance of the following holidays:


New Year's DayJanuary 1st
Martin Luther King, Jr. DayThird Monday of January
President's DayThird Monday of February
Good FridayVaries
Memorial DayLast Monday of May
Independence DayJuly 4th
Labor DayFirst Monday of September
Columbus DaySecond Monday of October
Veteran's DayNovember 11th
Thanksgiving DayLast Thursday of November
Day After ThanksgivingLast Friday of November
Christmas EveDecember 24th
ChristmasDecember 25th
New Year's Eve @ NoonDecember 31st

SERVICE AVAILABILITY CHARGES

In addition to the service availability charge, water usage in excess of the gallons allowed per month listed above will be billed at the following rates:


Number of GallonsInsideOutside
1,000 to 3,000$5.63$5.89
4,000 to 8,000$5.90$6.33
9,000 to 12,000$6.34$6.84
13,000 to 16,000$6.74$7.30
17,000 to 20,000$7.57$8.25
21,000 to 30,000$8.43$9.25
31,000 to 40,000$9.30$10.25
41,000 and greater$10.17$11.24


For example, a water customer living within the Elmendorf City limits who has a 5/8 meter and uses 4,000 gallons of water in a month will pay the $52.67 monthly service availability charge plus an additional $5.90 for water usage over 3,000 gallons during that month for a monthly total of $58.57.  

Water charges for residential and commercial users are determined by the Customer’s water usage during the billing cycle. The billing cycle begins the 1st of the month and ends the last day of the month.  Water bills are due on the 15th of each month before the close of business day to avoid penalty.  A disruption in service will occur if payment is not received by the 25th of the month if your balance exceeds $15.00.


In accordance with the provisions of American Water Works Association (AWWA) C708 & C702 - Flow Rates, the service availability charge (minimum monthly charge) for metered water service, including gallons allowed, is based on meter size and is as follows: 


Meter SizeInside Monthly RateOutside Monthly RateGallons Allowed
Less than 1"$52.67
$59.343,000
1"$131.68$148.358,000
1 1/2"
$263.44$289.7512,000
2"$350.68$405.400
3" DISP$394.39$455.950
3" CMPD$700.36$809.800
3" TURB$765.93$885.630
4" CMPD$1,093.75$1,264.750
4" TURB$1,312.30$1,517.500
6" CMPD$2,186.50$2,528.500
8" CMPD$3,497.80$4,045.000
10" CMPD$5,027.65$5,814.250